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April 02, 2022 Post a Comment

Resolve Printer is Offline Or Non Responding - Windows

Commodity ID: ART180034

Date published: 06/28/2021

Appointment last updated: 01/xiii/2022

Clarification

Reasons and possible solutions for the "Printer Is Offline" and "Printer not responding" bulletin when using a Windows PC

Solution

The following video outlines the information below.

At that place are many reasons that your printer may be indicated as being "offline" or "not responding". Basically the printer and estimator are not able to communicate. Since there are multiple causes for these messages, there are also multiple possible resolutions. The steps below volition help in resolving the issue and peradventure identify the crusade.

Make sure the printer power is on. Printing the power button to turn on the printer.
If the printer volition not power on, cheque the power cord connections. Disconnect and reconnect the power cable at both ends. Then printing the ability push to turn the printer on.

Before you print, be sure you lot have the appropriate printer selected.
If the wrong printer is automatically selected, y'all may desire to gear up the desired printer as the default printer.
Setting the default print in Windows
Setting the default print on a Mac
If the same printer is listed multiple times, you lot may take to remove the duplicates and try to impress over again. It may exist necessary to remove all of the listed printers and so reinstall.

In some cases it may be necessary to power cycle the printer to potentially reset any error conditions or lost advice.

Simply plough the printer off with the power push on the printer.
In one case turned off, disconnect the printer'due south power cord from the back of the printer. Expect approximately 30 seconds earlier you reconnect it.
Once reconnected, use the printer's ability button to turn the printer back on.
Once the printer is powered on and is in a gear up state, print or scan once more.
If your printer is connected via USB connexion, disconnect that from the printer likewise every bit the calculator, then reconnect them. In some cases there may be a loose connection.

If your printer had been connected wirelessly earlier, and no hardware changes have been made, you may simply need to reboot your computer.
You may need to reestablish the wireless connectedness, or set your printer up wirelessly if it has not been connected wirelessly before. If your printer has not been setup wirelessly already, or to reestablish a wireless connexion, refer to this Wireless Setup commodity.

If your computer is connected to a Virtual Private Network (VPN), endeavour disconnecting from the VPN to see if it is interfering with printer communication.
If you lot go along to have Wi-Fi communication issues, set a static IP accost on the printer.

If your router and/or modem is not able to communicate with devices that are ordinarily continued, you should ability cycle the router.

Commencement, disconnect the power from your router and/or modem.
Wait approximately 30 seconds and so reconnect them.
The booting process for the router and/or modem may take several minutes.
Once a proper connection has been reestablished, if this was the upshot, then communication betwixt your devices should be restored.

In some cases it may be necessary to restart your reckoner to refresh connections with the diverse peripherals such as routers, modems, printers, etc.

Salvage any needed piece of work and close all open applications.
Shutdown and restart your calculator.
Once fully rebooted, endeavour to print or scan once again.

Make sure that the printer is not displaying any errors (flashing lights or mistake codes on the screen). If the printer is in an error country (paper jam, ink has run out, etc.) please address the error state first. Then, movement to the next footstep.
If there have been no changes to your wireless network (new router, new password for your router, etc.), turn off and unplug your printer. Unplug your wireless router for 15 seconds, and so plug information technology back in. After it has fully initialized, plug the printer back in and power it on. Try to print again. If there is still no response, move to the side by side stride.
Print out the network setting data .
1. If the printout shows that the connection is Agile and the indicate strength is less than 80%, effort to move the printer and router closer. If neither the printer nor the router can be moved, try removing obstacles between the ii devices, or turning off whatsoever devices that may interfere with network communication .
2. If the printout shows that the connectedness isActive and the point strength is greater than 80%, attempt temporarily disabling any firewall software on your computer. If the printer responds to print commands after the firewall is disabled, you volition need to open ports used past the printer for network communication . Please refer to your firewall vendor'southward documentation for instructions on opening these ports.
3. If the printout shows that the connection is Agile and the SSID (network proper name) is BJNPSETUP, the printer'due south network settings have been reset to the factory defaults. The printer volition need to be reconnected to the wireless network.
4. If the printout shows that the connection is Inactive and it shows the incorrect SSID (network proper name), the printer will need to be reconnected to the network. This wlil happen if you lot got a new wireless router, or if you changed the SSID or password of your electric current network.
Depending on what's listed on the network information setting page that was printed, have the appropriate troubleshooting steps noted.
If your computer is connected to a Virtual Private Network (VPN), try disconnecting from that VPN and print again.

Visit the Catechism Support page.
Enter the model name of your printer
Select your model name
Y'all will exist directed to the Drivers and Downloads folio for your printer.
Select and Download the driver for your printer model, and follow the on screen instructions to open and install the file.